100 Best Ticketing Apps for Support, IT, and Service Teams
Ticketing software gives solo founders and small teams a structured way to capture, assign, prioritize, and resolve requests. This first group covers customer support, IT service management, and flexible help desk tools.
Zendesk
Zendesk centralizes customer conversations from email, messaging, social channels, and help centers into support tickets. It helps teams avoid losing customer requests across disconnected inboxes by organizing conversations in one workspace.
Freshdesk
Freshdesk is a customer support platform for managing tickets, knowledge bases, automations, and support channels. It helps small support teams reduce manual triage by routing and categorizing incoming customer questions.
Intercom
Intercom combines customer messaging, support inboxes, help content, and AI-assisted support tools for businesses. It helps teams respond consistently to website and product questions without relying on scattered chat conversations.
Help Scout
Help Scout provides shared inboxes, customer profiles, knowledge bases, and live chat for support teams. It helps growing teams manage shared email support without duplicate replies or unclear conversation ownership.
Jira Service Management
Jira Service Management handles IT service requests, incidents, changes, assets, and internal support workflows. It helps technical teams standardize incident handling when requests arrive through informal channels and spreadsheets.
ServiceNow
ServiceNow provides enterprise workflows for IT service management, employee requests, operations, and customer service. It helps organizations replace fragmented service processes with governed workflows, approvals, and centralized request records.
Zoho Desk
Zoho Desk manages customer support tickets across email, social media, chat, telephone, and web forms. It helps teams consolidate multichannel inquiries so agents can track context and ownership more easily.
Gorgias
Gorgias is a help desk designed for ecommerce teams handling customer conversations and order-related support. It helps online stores resolve shipping, returns, and product questions without switching repeatedly between support tools.
Front
Front combines shared inboxes with collaboration features for managing customer communications across multiple channels. It helps teams coordinate replies to important messages while preserving accountability and conversation history.
Kustomer
Kustomer is a customer service platform that organizes conversations around unified customer timelines and support workflows. It helps service teams understand previous interactions when customers contact them repeatedly through different channels.
Salesforce Service Cloud
Salesforce Service Cloud provides case management, customer service workflows, knowledge tools, and contact-center capabilities. It helps teams connect support cases with customer records when service information is spread across systems.
HubSpot Service Hub
HubSpot Service Hub offers ticketing, shared inboxes, knowledge bases, customer feedback, and support reporting. It helps teams connect customer support activity with marketing and sales context in a shared CRM.
LiveAgent
LiveAgent combines ticketing with live chat, call center tools, social messaging, and knowledge base features. It helps teams handle conversations from several channels without maintaining separate support queues for each.
HappyFox
HappyFox is a help desk platform for ticket management, self-service content, automations, and reporting. It helps support managers create repeatable ticket workflows when recurring requests consume agent time.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a cloud-based tool for tracking and managing IT support tickets. It helps internal IT teams replace email-based request handling with a visible, assignable support queue.
SysAid
SysAid provides IT service management software for help desk tickets, asset management, and service automation. It helps IT teams link user issues to devices and service records instead of investigating blindly.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus supports IT tickets, asset tracking, service catalogs, and incident management processes. It helps IT departments organize requests and assets when operational information sits in separate tools.
Freshservice
Freshservice is an IT service management platform for employee requests, incidents, assets, and workflows. It helps internal teams provide structured employee support instead of relying on ad hoc email requests.
TOPdesk
TOPdesk provides service management tools for IT, facilities, HR, and other internal service departments. It helps organizations route employee requests to the right service team through standardized intake processes.
SolarWinds Service Desk
SolarWinds Service Desk offers IT service management, incident tracking, asset management, and employee service portals. It helps IT teams prioritize requests using centralized records rather than manually sorting email volume.
osTicket
osTicket is an open-source support ticket system for managing inquiries through email, web forms, and portals. It helps organizations convert incoming support requests into trackable tickets without building a custom system.
Zammad
Zammad is an open-source help desk platform for managing customer support tickets across communication channels. It helps teams centralize customer correspondence when support requests arrive through several separate inboxes.
UVdesk
UVdesk provides help desk software for customer tickets, knowledge bases, workflows, and ecommerce support. It helps businesses create an organized support process when customer questions outgrow a shared mailbox.
Kayako
Kayako is customer service software that brings support conversations and customer context into a shared workspace. It helps agents avoid asking customers for repeated details by preserving previous conversation history.
Hiver
Hiver turns Gmail into a shared inbox for assigning, tracking, and collaborating on customer emails. It helps Google Workspace teams manage shared support addresses without forwarding messages or losing accountability.
GLPI
GLPI provides open-source IT asset management and service desk ticketing for internal support teams. It helps teams connect incidents with hardware records, reducing guesswork during troubleshooting and request fulfillment.
Request Tracker
Request Tracker is an open-source ticketing system for tracking issues, requests, and project tasks. It gives distributed teams a shared record of ownership and correspondence for incoming work.
OTRS
OTRS provides service management software for handling customer service, IT support, and business tickets. It helps organizations standardize ticket workflows when requests arrive through multiple support channels.
OTOBO
OTOBO is an open-source help desk platform for managing tickets, processes, and customer communications. It helps support teams organize complex requests with queues, templates, and configurable process steps.
EasyVista Service Manager
EasyVista Service Manager delivers IT service management capabilities for incidents, requests, assets, and knowledge. It helps IT teams reduce manual routing by structuring employee service requests in one portal.
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM manages IT incidents, service requests, changes, and configuration-related workflows. It helps service desks coordinate repeatable operational processes instead of tracking requests through email.
BMC Helix ITSM
BMC Helix ITSM supports enterprise IT service management across incidents, problems, changes, and requests. It helps large IT teams maintain consistent workflows across interconnected support and operations functions.
HaloITSM
HaloITSM provides IT service management software with ticketing, asset management, automation, and reporting. It helps internal support teams replace scattered request handling with centralized service desk processes.
Atera
Atera combines remote monitoring, professional services automation, and ticket management for IT providers. It helps managed service providers link support tickets with device monitoring and technician work.
Syncro
Syncro combines remote monitoring, help desk ticketing, billing, and customer management for managed service providers. It helps MSPs avoid switching between separate systems for technical support and client administration.
SuperOps
SuperOps offers professional services automation and remote monitoring tools, including ticket and project management. It helps MSP teams track client issues alongside technician tasks, contracts, and monitored devices.
NinjaOne
NinjaOne provides endpoint management software with ticketing tools for IT support and service operations. It helps IT teams associate support requests with managed devices and recurring operational work.
Deskpro
Deskpro is a help desk platform that manages customer conversations across email, chat, and web channels. It helps support agents keep multichannel customer inquiries from becoming disconnected or duplicated.
Vision Helpdesk
Vision Helpdesk provides help desk software with ticketing, automation, service levels, and knowledge base tools. It helps support teams prioritize requests consistently when volumes and response commitments increase.
SupportBee
SupportBee is a shared customer support inbox that turns incoming emails into assignable tickets. It helps small teams prevent unanswered emails by making ticket ownership visible to everyone.
Re:amaze
Re:amaze is a customer messaging platform for support conversations across email, chat, social, and SMS. It helps ecommerce teams manage customer questions without losing context across communication channels.
Groove
Groove provides a shared inbox and help desk workspace for managing customer support conversations. It helps small support teams collaborate on incoming requests without forwarding emails internally.
Dixa
Dixa is a customer service platform that routes conversations from voice, email, chat, and messaging. It helps service teams handle channel switching while preserving each customer's previous conversation context.
Gladly
Gladly is a customer service platform organizing conversations around people rather than separate tickets. It helps agents understand a customer's history without searching through fragmented case records.
Richpanel
Richpanel provides customer service software for ecommerce brands, including self-service and agent assistance tools. It helps online retailers resolve order-related questions faster by centralizing customer and purchase context.
eDesk
eDesk is an ecommerce help desk that consolidates marketplace, store, and social support messages. It helps sellers manage buyer inquiries from multiple sales channels without repeatedly changing inboxes.
Crisp
Crisp provides customer messaging software with a shared inbox, live chat, and knowledge base features. It helps small teams respond collaboratively to website visitors and customers from one workspace.
Tidio
Tidio combines live chat, customer messaging, and automation tools for website-based customer support. It helps businesses answer common visitor questions promptly when staff cannot monitor chats continuously.
Userlike
Userlike provides live chat and messaging software for customer communication across websites and messaging channels. It helps support teams give visitors conversational assistance while routing chats to appropriate representatives.
ProProfs Help Desk
ProProfs Help Desk manages customer support tickets from shared inboxes with assignments and response tracking. It helps teams replace unstructured support email with accountable conversations and visible ticket status.
ServiceTonic
ServiceTonic provides IT service management workflows for handling incidents, service requests, assets, and knowledge. It helps IT teams replace scattered support requests with standardized intake, assignment, and resolution processes.
InvGate Service Management
InvGate Service Management centralizes IT support tickets, service catalogs, workflows, and self-service knowledge resources. It helps teams reduce manual request routing by organizing approvals, ownership, and service delivery steps.
4me
4me is a service management platform for coordinating requests, incidents, changes, and supplier collaboration. It helps multi-team organizations track cross-department work without losing accountability between internal and external providers.
TeamDynamix
TeamDynamix combines IT service management, project management, asset tracking, and enterprise workflow automation. It helps organizations connect support tickets with related projects and assets in one operational system.
Alloy Navigator
Alloy Navigator offers IT service management, help desk ticketing, asset management, and workflow automation. It helps IT departments manage support history and device records without maintaining disconnected spreadsheets.
Virima
Virima delivers IT service management and asset discovery tools for service desks and infrastructure teams. It helps support agents investigate tickets using discovered infrastructure context rather than incomplete requester details.
SolarWinds Web Help Desk
SolarWinds Web Help Desk manages support tickets, technician assignments, approvals, and customer-facing knowledge bases. It helps small IT teams organize incoming requests and avoid overlooked email-based support conversations.
Track-It!
Track-It! provides help desk ticketing, asset management, inventory tracking, and reporting for IT teams. It helps technicians link user issues to hardware records, making recurring device problems easier to diagnose.
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system that collects support requests through email, web forms, and portals. It helps support teams prevent shared-inbox confusion by assigning clear owners and ticket statuses.
FreeScout
FreeScout is a self-hosted shared inbox platform for managing customer emails as organized support conversations. It helps small teams collaborate on customer email without forwarding messages or duplicating replies.
Faveo Helpdesk
Faveo Helpdesk provides customer support ticketing with email intake, service-level rules, and knowledge base tools. It helps teams prioritize urgent cases through defined rules instead of manually scanning every request.
Helpy
Helpy is an open-source customer support platform with ticketing, knowledge base, and community forum features. It helps organizations offer self-service answers while keeping unresolved customer questions in a shared queue.
Trudesk
Trudesk is an open-source help desk application for creating, assigning, tracking, and resolving support tickets. It helps internal support teams replace informal requests with searchable records and ownership visibility.
Chatwoot
Chatwoot centralizes customer conversations from chat, email, and social channels into collaborative support inboxes. It helps teams respond consistently across channels without switching between separate messaging applications.
Mojo Helpdesk
Mojo Helpdesk provides ticket management, knowledge bases, reporting, and self-service portals for support teams. It helps service teams give requesters status visibility, reducing routine follow-up emails about unresolved tickets.
Cayzu
Cayzu is a cloud help desk platform for ticketing, automation, customer portals, and support reporting. It helps growing teams standardize customer support processes before request volumes overwhelm a shared inbox.
OneDesk
OneDesk combines help desk ticketing, project management, customer portals, and workflow automation in one platform. It helps teams connect customer requests to delivery work instead of managing support and projects separately.
Vivantio
Vivantio provides enterprise service management for IT, customer service, HR, facilities, and other internal teams. It helps organizations use tailored service workflows for different departments without adopting separate ticketing systems.
Vorex
Vorex is a professional services automation platform with service tickets, projects, billing, and time tracking. It helps service businesses connect support work with billable time and project obligations.
ConnectWise PSA
ConnectWise PSA manages service tickets, project work, time entries, agreements, and billing for technology providers. It helps managed service providers track customer work from initial issue through invoicing and contract reporting.
Kaseya BMS
Kaseya BMS provides professional services automation for service tickets, projects, time tracking, and billing. It helps managed service teams reduce administrative handoffs between support operations, timesheets, and invoicing.
Autotask PSA
Autotask PSA supports managed service providers with ticketing, project management, contracts, and business reporting. It helps providers monitor service obligations and technician work without relying on disconnected operational tools.
Pulseway PSA
Pulseway PSA offers ticketing, customer management, billing, project tracking, and service desk workflows for MSPs. It helps MSPs consolidate client service operations and reduce manual coordination between technicians and administrators.
N-able MSP Manager
N-able MSP Manager provides ticketing, customer management, scheduling, and billing workflows for managed service providers. It helps smaller MSP teams organize recurring client requests and technician assignments in a central workspace.
YouTrack
YouTrack is an issue tracking platform for managing tasks, bugs, support requests, and agile development workflows. It helps product teams turn reported issues into prioritized, traceable work rather than unstructured feedback.
Issuetrak
Issuetrak manages support tickets with configurable workflows, service levels, knowledge bases, and reporting. It helps teams replace scattered request emails by centralizing ownership, status updates, and deadline tracking.
SupportPal
SupportPal is a self-hosted help desk for email tickets, customer portals, automation, and knowledge bases. It helps organizations needing data control consolidate support conversations without relying on a hosted help desk.
HelpDesk
HelpDesk organizes customer email requests into shared tickets with assignment rules, tags, and automations. It prevents missed customer emails by giving teams a shared queue and clear ticket ownership.
TeamSupport
TeamSupport provides B2B customer support ticketing with account records, collaboration tools, and reporting. It helps support teams understand complex customer accounts by connecting tickets with company-level context.
Desk365
Desk365 turns Microsoft Teams and email requests into help desk tickets for support teams. It helps Microsoft-centric teams avoid unmanaged chat requests by routing them into trackable support queues.
DevRev
DevRev connects customer support tickets with product development work, customer data, and issue tracking. It helps product teams close feedback loops by linking customer problems directly to engineering work.
SherpaDesk
SherpaDesk combines help desk ticketing with time tracking, invoicing, and client management features. It helps service providers reduce duplicate administration by connecting support work with billable time records.
RepairShopr
RepairShopr manages repair tickets, estimates, invoices, customer records, and technician workflows for repair businesses. It helps repair shops replace disconnected job notes by tracking each device through service and billing.
Accelo
Accelo manages client service tickets alongside projects, retainers, time tracking, and workflow automation. It helps agencies coordinate client requests by linking ticket work with broader delivery operations.
Tigerpaw One
Tigerpaw One is professional services automation software with service tickets, contracts, billing, and inventory tools. It helps managed service providers connect technical requests with contract details and billing processes.
GoTo Resolve
GoTo Resolve provides IT support ticketing alongside remote access, endpoint management, and device monitoring. It helps IT teams resolve device problems faster by combining ticket context with remote troubleshooting tools.
ITarian Service Desk
ITarian Service Desk manages IT incidents, service requests, assets, knowledge articles, and workflows. It helps IT departments standardize internal support by routing employee requests through defined service processes.
iTop
iTop is an open-source IT service management platform with ticketing, CMDB, and workflow capabilities. It helps organizations map incidents to infrastructure components, improving troubleshooting context and accountability.
Hornbill Service Manager
Hornbill Service Manager supports IT service requests, incident management, workflows, self-service, and asset information. It helps service desks reduce manual triage by guiding requests through automated, repeatable workflows.
Matrix42 Service Management
Matrix42 Service Management delivers ITSM workflows for incidents, requests, changes, service catalogs, and assets. It helps IT teams coordinate complex service operations by centralizing requests and related configuration information.
OpenText SMAX
OpenText SMAX is a cloud ITSM platform for incidents, service requests, changes, and asset management. It helps enterprises streamline employee support by offering structured workflows for common IT service needs.
SymphonyAI IT Service Management
SymphonyAI IT Service Management manages IT incidents, requests, changes, assets, and employee service experiences. It helps organizations handle high request volumes by organizing service work into consistent, trackable processes.
Nilex Service Platform
Nilex Service Platform provides IT service management for tickets, assets, service catalogs, and workflows. It helps internal IT teams replace informal requests with documented services, approvals, and resolution histories.
BOSS Solutions Suite
BOSS Solutions Suite offers service desk ticketing, asset management, knowledge bases, and self-service portals. It helps support teams reduce repetitive questions by pairing ticket handling with searchable self-service resources.
Serviceaide ChangeGear
Serviceaide ChangeGear supports IT service management, including incidents, requests, changes, assets, and workflows. It helps IT departments coordinate change-related work by documenting approvals, tasks, and affected services.
GitLab Service Desk
GitLab Service Desk converts customer support emails into issues within GitLab projects. It helps development teams manage support requests beside code work instead of forwarding emails manually.
GitHub Issues
GitHub Issues tracks bugs, tasks, discussions, labels, assignments, and project-related work within repositories. It helps software teams prevent bug reports from disappearing by maintaining visible, assignable issue records.
Redmine
Redmine is an open-source project management application with issue tracking, wikis, calendars, and role controls. It helps teams organize project requests by grouping tickets into projects, versions, priorities, and milestones.
MantisBT
MantisBT is an open-source bug tracker for reporting, assigning, prioritizing, and monitoring software defects. It helps developers avoid unclear defect handoffs by recording reproduction details, ownership, and resolution status.
Bugzilla
Bugzilla is an open-source bug tracking system with customizable workflows, queries, and email notifications. It helps engineering teams find and manage recurring defects through detailed searchable issue histories.
The right ticketing app depends on whether your team primarily supports customers, employees, IT systems, or ecommerce operations.