100 Best Ticketing Apps for Support and IT Teams
Ticketing software gives small teams a structured way to capture requests, assign work, and keep customers or employees informed. This first group spans customer support platforms, IT service desks, and flexible shared-inbox tools.
Zendesk
Zendesk centralizes customer requests from email, messaging, and other channels into agent-managed support tickets. It helps teams avoid scattered conversations by tracking ownership, status, and customer history in one workspace.
Freshdesk
Freshdesk converts customer inquiries across email, chat, phone, and social channels into organized support tickets. It helps support teams reduce manual routing by assigning, prioritizing, and automating repetitive ticket workflows.
Jira Service Management
Jira Service Management manages IT, employee, and service requests alongside Jira-based development and operations work. It helps technical teams connect incidents and service requests with underlying engineering tasks and changes.
Zoho Desk
Zoho Desk organizes customer support tickets from multiple channels and provides tools for agent collaboration. It helps growing teams maintain consistent responses when requests arrive through several separate communication channels.
Intercom
Intercom combines customer messaging, support tickets, help content, and automation in a conversational support platform. It helps teams handle real-time customer questions without losing context when conversations require follow-up work.
Help Scout
Help Scout provides shared inboxes, customer profiles, knowledge base tools, and reporting for support teams. It helps small teams replace shared email chaos with accountable conversations and visible customer context.
Gorgias
Gorgias centralizes ecommerce support conversations from email, chat, social media, and shopping platforms. It helps online stores answer order-related questions faster by displaying customer and order information beside tickets.
Front
Front turns shared communication channels into collaborative inboxes with assignments, comments, and workflow rules. It helps teams prevent duplicate replies and missed messages when multiple people manage shared addresses.
ServiceNow
ServiceNow provides enterprise service management workflows for IT requests, incidents, assets, and employee services. It helps organizations standardize complex internal service processes that otherwise rely on disconnected forms and spreadsheets.
Salesforce Service Cloud
Salesforce Service Cloud manages customer cases, service channels, knowledge content, and agent workflows within Salesforce. It helps teams connect support cases to customer records when sales and service data need alignment.
HubSpot Service Hub
HubSpot Service Hub offers ticket pipelines, shared inboxes, customer feedback tools, and knowledge base publishing. It helps teams manage support alongside marketing and sales contacts without maintaining separate customer databases.
Kustomer
Kustomer organizes customer interactions into timeline-based conversations across digital support channels. It helps agents understand a customer's full interaction history instead of piecing together disconnected ticket threads.
LiveAgent
LiveAgent combines ticketing, live chat, call center, and social media support tools in one platform. It helps teams consolidate customer service work when they support customers through both written and voice channels.
HappyFox
HappyFox provides help desk ticketing, knowledge management, automation, and reporting for service teams. It helps support managers keep recurring requests organized through categorized tickets and defined service processes.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk lets IT teams receive, track, assign, and resolve internal support requests. It helps smaller IT teams replace informal email requests with a visible queue of employee issues.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus handles IT incidents, service requests, assets, changes, and service catalog workflows. It helps IT teams coordinate support and asset information when requests depend on hardware or software details.
SysAid
SysAid offers IT service management tools for tickets, assets, workflows, and internal service delivery. It helps IT departments reduce ad hoc request handling by formalizing intake, assignment, and resolution processes.
SolarWinds Service Desk
SolarWinds Service Desk provides IT service management features for incidents, requests, assets, and knowledge articles. It helps IT teams document recurring solutions and route employee issues through standardized service categories.
Freshservice
Freshservice is an IT service management platform for employee requests, incidents, assets, and service catalogs. It helps internal support teams give employees a single place to request technical help and services.
HaloITSM
HaloITSM supports IT service management with ticketing, asset management, change control, and service catalogs. It helps service teams coordinate structured IT processes when requests involve approvals, assets, or changes.
Hiver
Hiver adds shared inbox, ticket assignment, collaboration, and reporting features to Gmail and Google Workspace. It helps Gmail-based teams manage group email addresses without moving everyday support work into another inbox.
Kayako
Kayako provides customer service software with shared inboxes, live chat, self-service content, and ticket management. It helps support teams preserve conversation context when customers switch between messaging and email channels.
Deskpro
Deskpro offers help desk ticketing, chat, knowledge base, and customer portal tools for service teams. It helps organizations offer structured self-service options while keeping unresolved requests visible to support staff.
osTicket
osTicket is an open-source help desk system for collecting, assigning, and tracking support tickets. It helps teams establish a basic ticket queue when they need more structure than a shared mailbox.
Zammad
Zammad is an open-source help desk platform for managing support tickets across communication channels. It helps teams centralize incoming support requests while retaining flexibility over their help desk deployment.
GLPI
GLPI is an open-source IT service management platform with ticketing, asset inventory, and workflow tools. It helps IT teams connect support requests with hardware records instead of tracking each separately.
Request Tracker
Request Tracker is an open-source issue tracking system that organizes tickets into queues and lifecycles. It helps teams manage complex request processes when email threads lack ownership and status visibility.
UVdesk
UVdesk provides help desk software for managing customer tickets, knowledge bases, and support channels. It helps online businesses centralize customer questions that otherwise arrive across disconnected communication channels.
FreeScout
FreeScout is a self-hosted shared inbox application that turns incoming emails into assignable support conversations. It helps small teams avoid duplicate replies and missed emails in a shared support mailbox.
Faveo Helpdesk
Faveo Helpdesk manages customer support tickets through email, web forms, workflows, and reporting. It helps support teams standardize incoming requests when manual email handling becomes difficult to scale.
ProProfs Help Desk
ProProfs Help Desk lets teams collect, assign, prioritize, and resolve customer support tickets. It helps teams reduce overlooked requests by giving every customer issue a visible owner and status.
Vision Helpdesk
Vision Helpdesk offers help desk, service desk, and multi-company ticket management capabilities. It helps service providers separate client support operations without losing centralized oversight of agent work.
SupportBee
SupportBee is a collaborative email help desk that converts customer messages into shared support tickets. It helps customer-facing teams coordinate responses without forwarding emails or maintaining separate inbox rules.
TeamSupport
TeamSupport provides B2B customer support ticketing with account-level collaboration and customer context. It helps B2B teams handle requests from multiple contacts at one customer organization coherently.
Re:amaze
Re:amaze combines customer messaging, live chat, and ticket management for ecommerce support teams. It helps online stores answer order-related questions without switching repeatedly between support communication tools.
Groove
Groove is a customer support platform with a shared inbox, ticket management, and knowledge base. It helps small support teams organize recurring customer questions before individual inboxes become unmanageable.
HelpDesk
HelpDesk is a ticketing system that collects customer messages and routes them through support workflows. It helps teams track request progress and assignments when customer conversations span several agents.
Crisp
Crisp is a customer messaging platform offering shared inboxes, chat, and support ticket management. It helps startups keep website conversations and follow-up support requests from becoming disconnected.
Tidio
Tidio combines live chat, chatbots, and ticketing tools for customer service and sales conversations. It helps small businesses capture visitor questions and continue unresolved chats through organized support tickets.
Chatwoot
Chatwoot is an open-source customer engagement platform with shared inboxes for multiple communication channels. It helps teams respond consistently when customer messages arrive through chat, email, and social channels.
Dixa
Dixa is a customer service platform that routes conversations across phone, chat, email, and messaging. It helps support teams avoid fragmented customer histories across separate communication systems and queues.
Richpanel
Richpanel provides customer service software with ticketing, self-service options, and ecommerce integrations. It helps ecommerce teams handle repetitive order inquiries by guiding customers toward relevant account information.
Trengo
Trengo centralizes customer conversations from messaging, email, chat, and social channels into one inbox. It helps teams prevent missed messages when customers contact a business through numerous communication channels.
Atera
Atera combines remote monitoring, professional services automation, and ticketing for IT service providers. It helps managed service providers link technical alerts with service tickets and technician work.
NinjaOne
NinjaOne provides endpoint management with IT ticketing for tracking and resolving employee technology requests. It helps IT teams associate support incidents with managed devices instead of investigating without context.
TOPdesk
TOPdesk is a service management platform for handling IT, facilities, and other internal service requests. It helps organizations give employees one place to request help from multiple internal departments.
InvGate Service Desk
InvGate Service Desk is an IT service management platform with ticketing, workflows, and service catalogs. It helps IT departments formalize request handling when inconsistent processes delay employee support.
iTop
iTop is an open-source IT service management tool combining ticketing, configuration management, and service operations. It helps IT teams understand affected services and assets when resolving incidents and changes.
OTRS
OTRS is a service management platform that manages tickets, processes, and communications across support teams. It helps organizations apply repeatable workflows to high volumes of internal or customer support requests.
Znuny
Znuny is an open-source service management system for ticket queues, workflows, and customer communications. It helps teams customize ticket processes when rigid support workflows do not fit operational requirements.
BMC Helix ITSM
BMC Helix ITSM manages IT incidents, service requests, changes, assets, and knowledge workflows. It helps IT teams replace fragmented request handling with structured, trackable service management processes.
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM provides ticketing, self-service, automation, and IT service management workflows. It reduces manual service desk work by routing requests and automating repeatable support tasks.
EasyVista Service Manager
EasyVista Service Manager handles IT service requests, incidents, approvals, and self-service portal interactions. It gives employees a central place to request support instead of relying on email threads.
4me
4me is an enterprise service management platform for managing requests across internal service providers. It helps organizations coordinate work between multiple teams and suppliers using shared service workflows.
Vivantio
Vivantio delivers configurable service management tools for IT, customer service, and internal operations teams. It helps growing teams adapt ticket workflows without forcing every department into identical processes.
Marval MSM
Marval MSM provides IT service management software for incidents, requests, changes, and service catalogs. It helps service desks standardize request handling and maintain visibility across complex support operations.
GoTo Resolve
GoTo Resolve combines ticketing, remote support, device management, and conversational support tools. It helps IT teams troubleshoot user issues remotely without switching between separate support applications.
SuperOps
SuperOps is a professional services automation platform with ticketing, asset management, and remote monitoring. It helps managed service providers organize client requests alongside operational and billing-related work.
Syncro
Syncro combines help desk ticketing, remote management, invoicing, and automation for managed service providers. It helps MSPs avoid managing customer support and service operations through disconnected systems.
ConnectWise PSA
ConnectWise PSA manages service tickets, projects, time tracking, agreements, and billing for technology providers. It helps service businesses connect support work with the contracts and billing processes behind it.
Kaseya BMS
Kaseya BMS is a professional services automation platform for tickets, projects, CRM, and billing. It helps managed service providers track client service work from initial request through invoicing.
N-able MSP Manager
N-able MSP Manager provides ticketing, customer management, scheduling, and service reporting for MSPs. It helps small IT service providers centralize customer requests and technician work assignments.
Pulseway PSA
Pulseway PSA manages tickets, assets, projects, contracts, and billing for managed service providers. It helps MSPs connect daily support tickets with client contracts and operational records.
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system for managing support requests through email and web portals. It helps teams turn incoming support emails into assigned, searchable, and accountable tickets.
UseResponse
UseResponse offers help desk ticketing, live chat, customer feedback, and knowledge base tools. It helps support teams manage customer questions and product feedback within one shared workspace.
SolarWinds Web Help Desk
SolarWinds Web Help Desk provides ticket management, asset tracking, approvals, and service request automation. It helps IT departments organize recurring support requests and link them to relevant equipment.
Cayzu
Cayzu provides cloud-based help desk software with ticketing, automation, reporting, and self-service portals. It helps small support teams replace informal inbox-based support with organized request queues.
Mojo Helpdesk
Mojo Helpdesk manages support tickets, knowledge bases, service catalogs, and automated workflow rules. It helps organizations give employees and customers a clearer path for submitting support requests.
Mint Service Desk
Mint Service Desk provides IT ticketing, asset management, change management, and self-service capabilities. It helps IT teams track requests alongside the devices and services affected by them.
BMC Track-It!
BMC Track-It! provides help desk ticketing, inventory management, reporting, and endpoint management features. It helps smaller IT departments manage support issues and technology assets in one system.
Hornbill Service Manager
Hornbill Service Manager supports IT service management with tickets, workflows, self-service, and collaboration. It helps teams coordinate service requests through defined workflows rather than manual handoffs.
Axios assyst
Axios assyst is an IT service management platform for incidents, requests, changes, and service catalogs. It helps enterprise IT teams govern complex service processes while keeping request status visible.
Canfigure
Canfigure provides IT service management tools for tickets, assets, configuration items, and change control. It helps support teams understand how incidents relate to the systems and assets involved.
Desk365
Desk365 is a help desk platform that turns Microsoft Teams and email conversations into tickets. It helps Microsoft 365 teams prevent support requests from getting lost in chat messages.
ITarian Service Desk
ITarian Service Desk manages IT support tickets, service requests, knowledge articles, and technician assignments. It helps IT teams centralize incoming user issues and track ownership through resolution.
SupportPal
SupportPal provides a self-hosted help desk with ticket management, automation, and customer portals. SupportPal helps teams replace scattered support inboxes with organized, trackable customer requests.
Helprace
Helprace combines customer support tickets, knowledge bases, feedback forums, and community discussions. Helprace helps support teams answer recurring questions without handling every request individually.
Issuetrak
Issuetrak provides configurable issue tracking, service request workflows, reporting, and customer communications. Issuetrak helps organizations standardize inconsistent request-handling processes across internal departments and customers.
Agiloft
Agiloft offers configurable service desk and workflow applications for requests, incidents, and approvals. Agiloft helps teams automate complex approval paths that are difficult to manage through email.
Alemba Service Manager
Alemba Service Manager supports IT service management, self-service requests, assets, and change workflows. Alemba helps IT teams connect service requests with controlled operational and change-management processes.
Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management manages IT and enterprise service requests, assets, workflows, and portals. Matrix42 helps employees find and request internal services through a unified service catalog.
OpenText Service Management Automation X
OpenText Service Management Automation X handles IT service requests, incidents, changes, and service management workflows. OpenText SMAX helps IT departments reduce manual coordination across incident and change processes.
Virima
Virima combines IT service management with discovery, asset management, and configuration management capabilities. Virima helps teams investigate tickets using current infrastructure and configuration relationship information.
Efecte
Efecte provides service management software for IT requests, employee services, assets, and workflows. Efecte helps organizations deliver internal services without relying on disconnected departmental tools.
Serviceaide
Serviceaide offers IT service management and AI-assisted support tools for service operations. Serviceaide helps service teams triage repetitive requests and surface relevant knowledge more quickly.
Atomicwork
Atomicwork provides an AI-focused enterprise service management platform for employee support and requests. Atomicwork helps employees get workplace support through conversational channels instead of complex portals.
Rezolve.ai
Rezolve.ai delivers an AI service desk for employee support, request automation, and knowledge access. Rezolve.ai helps internal support teams address common employee questions before tickets require agents.
Moveworks
Moveworks provides an AI assistant that helps employees resolve workplace support requests across enterprise systems. Moveworks helps employees avoid navigating multiple internal tools to find answers and complete requests.
Espressive
Espressive offers an AI virtual support agent for employee service requests and self-service assistance. Espressive helps service desks deflect routine employee inquiries that would otherwise enter ticket queues.
Aisera
Aisera provides AI agents for customer and employee support, service requests, and knowledge retrieval. Aisera helps support organizations handle repetitive conversations while preserving agent capacity for complex cases.
Incident IQ
Incident IQ provides K-12 service management for technology, facilities, maintenance, and help desk requests. Incident IQ helps school districts route diverse operational requests to the appropriate staff teams.
PagerDuty
PagerDuty manages incident response through alerting, on-call scheduling, escalation policies, and incident coordination. PagerDuty helps technical teams quickly notify accountable responders when urgent production issues occur.
xMatters
xMatters supports incident management with alerting, workflow automation, communications, and response coordination. xMatters helps operations teams coordinate reliable incident notifications across people, systems, and channels.
Splunk On-Call
Splunk On-Call provides on-call management, alert routing, incident response, and escalation scheduling. Splunk On-Call helps engineering teams ensure important alerts reach available responders without manual calling.
incident.io
incident.io provides incident management tools for coordinating responders, timelines, tasks, and communications. incident.io helps teams run structured incident responses rather than coordinating through ad hoc messages.
Rootly
Rootly automates incident management workflows, including response coordination, timelines, follow-ups, and retrospectives. Rootly helps engineering teams reduce the administrative work surrounding production incident response.
FireHydrant
FireHydrant provides incident management and reliability operations tools for declaring, coordinating, and reviewing incidents. FireHydrant helps teams follow repeatable incident procedures during stressful service disruptions.
Redmine
Redmine is an open-source project management application with issue tracking, wikis, and time tracking. Redmine helps development teams organize bugs, tasks, and project discussions in one workspace.
MantisBT
MantisBT is an open-source bug tracker for reporting, assigning, prioritizing, and resolving software defects. MantisBT helps software teams replace informal bug reports with accountable, searchable issue records.
Bugzilla
Bugzilla is an open-source bug tracking system for logging, searching, assigning, and managing defects. Bugzilla helps engineering teams track defect ownership and status across long-running software projects.
The right ticketing app depends on whether your team primarily supports customers, employees, IT operations, or a mix of all three.