100 Best Live Chat Apps for Customer Conversations
These first 25 selections span website chat, shared inboxes, automation, and customer-service platforms; their order is editorial rather than a verified ranking.
Intercom
Intercom combines website messaging, in-app support, help-center content, and automation for customer conversations. It helps teams avoid scattered customer questions by routing conversations and context through one workspace.
Zendesk
Zendesk offers web and mobile messaging, agent workspaces, ticketing, and customer-service automation. It reduces the burden of switching between chat and support cases by centralizing customer histories.
LiveChat
LiveChat provides customizable website chat widgets, agent routing, canned responses, and reporting tools. It helps sales and support teams answer visitors quickly without manually assigning every incoming conversation.
Freshchat
Freshchat delivers website and app messaging, bots, campaign messages, and Freshworks support integrations. It helps growing teams manage questions across channels without losing conversation context between agents.
Drift
Drift offers website chat, meeting scheduling, conversation routing, and AI-assisted buyer engagement tools. It addresses slow lead follow-up by qualifying visitors and directing qualified conversations to appropriate representatives.
Tidio
Tidio combines website live chat, chatbot builders, help-desk features, and ecommerce integrations. It helps small businesses handle routine pre-purchase questions when staff cannot respond immediately.
Crisp
Crisp unifies website chat, shared inboxes, knowledge bases, and messaging from several channels. It prevents customer messages from being overlooked by giving teammates a shared conversation workspace.
Olark
Olark supplies website live chat, visitor insights, automated messages, and searchable chat transcripts. It helps service teams understand visitor needs before responding, reducing repetitive discovery questions.
Userlike
Userlike provides website messaging, chatbot automation, routing, and integrations for support teams. It helps businesses offer conversational support while directing inquiries to agents with relevant skills.
HubSpot Live Chat
HubSpot Live Chat adds website messaging to HubSpot's CRM, inbox, bots, and ticketing tools. It helps teams connect chat conversations with contact records instead of maintaining separate visitor notes.
Help Scout
Help Scout Beacon embeds live chat, help articles, and contact options within websites or products. It helps lean support teams deflect common questions while preserving a personal customer-service experience.
Chatwoot
Chatwoot is an open-source customer-engagement platform with website chat, shared inboxes, and automation. It helps teams seeking self-hosted control consolidate customer messages without relying solely on proprietary software.
Gorgias
Gorgias centralizes ecommerce support conversations from chat, email, social channels, and shopping platforms. It helps online stores resolve order-related questions faster by displaying customer and purchase context together.
LiveAgent
LiveAgent combines website chat, ticketing, call-center tools, social messaging, and a knowledge base. It helps support teams replace disconnected service channels with one queue and unified agent workflow.
Kustomer
Kustomer provides a customer-service platform with chat, CRM-style timelines, automation, and omnichannel routing. It helps agents avoid piecing together customer history by organizing interactions into unified timelines.
Salesforce Service Cloud
Salesforce Service Cloud supports web chat, messaging, case management, knowledge, and workflow automation. It helps larger teams link live conversations to CRM data and established service processes.
Genesys Cloud CX
Genesys Cloud CX provides digital messaging, chatbots, agent routing, and contact-center management tools. It helps contact centers distribute chat volume efficiently while maintaining visibility into agent workloads.
Comm100
Comm100 offers live chat, chatbots, ticketing, knowledge-base tools, and analytics for support operations. It helps organizations scale customer conversations by automating straightforward requests and monitoring service performance.
Smartsupp
Smartsupp combines website chat, chatbots, visitor recording, and ecommerce customer-conversation tools for online stores. It helps merchants see what visitors did before asking questions, adding useful browsing context.
tawk.to
tawk.to provides free website live chat, ticketing, knowledge-base features, and visitor monitoring. It helps budget-conscious teams offer real-time website assistance without building a custom chat system.
ProProfs Chat
ProProfs Chat offers website live chat, pre-chat forms, routing, transcripts, and visitor monitoring. It helps teams collect basic visitor details before chats, making initial responses more relevant.
Chaport
Chaport provides website live chat, chatbot automation, multi-agent inboxes, and mobile applications. It helps distributed teams respond to website visitors from shared desktops or mobile devices.
REVE Chat
REVE Chat supports website chat, chatbots, video chat, and messaging across social channels. It helps businesses serve customers through preferred channels while keeping conversations accessible to support staff.
Acquire
Acquire provides customer messaging, video support, co-browsing, chatbots, and digital customer-service workflows. It helps agents guide users through complex online tasks when text-only chat is insufficient.
Podium
Podium combines webchat with text messaging, reviews, payments, and customer-communication tools for local businesses. It helps local teams turn website inquiries into text conversations that continue beyond a browsing session.
Chatra
Chatra combines website live chat with shared inboxes and automated messages for customer conversations. It helps small teams prevent unanswered website inquiries by routing conversations into a collaborative inbox.
JivoChat
JivoChat centralizes website chats, social messages, and calls in a multichannel customer communication workspace. It helps operators avoid switching between communication channels while responding to prospective customers.
Zoho SalesIQ
Zoho SalesIQ provides website live chat, visitor tracking, and chatbots for sales and support teams. It helps teams identify engaged visitors and start relevant conversations before prospects leave the site.
HelpCrunch
HelpCrunch combines live chat, email automation, and a knowledge base for customer communication. It helps growing businesses manage support and outreach without maintaining separate customer messaging tools.
Social Intents
Social Intents adds website live chat conversations to collaboration platforms and help desk software. It helps distributed teams answer site visitors from the tools they already monitor daily.
Formilla
Formilla offers website live chat, automated messaging, and chatbot tools for customer engagement. It helps businesses capture visitor questions outside staffed hours through automated chat responses.
ClickDesk
ClickDesk provides website live chat alongside voice and video chat options for customer conversations. It helps visitors resolve complex questions when text chat alone is insufficient or inconvenient.
LivePerson
LivePerson provides conversational customer engagement software across messaging channels, automation, and live agent support. It helps larger support teams manage high conversation volumes across multiple digital messaging channels.
Gladly
Gladly provides customer service software that organizes conversations around people rather than support tickets. It helps agents retain customer context instead of piecing together separate interactions across channels.
Qualified
Qualified provides website messaging and meeting booking tools designed for business-to-business sales teams. It helps sales teams connect with high-intent website visitors and accelerate qualified sales conversations.
Sendbird Desk
Sendbird Desk provides customer support messaging tools for businesses with websites and mobile applications. It helps product teams offer in-app support without building conversation infrastructure from scratch.
respond.io
respond.io centralizes customer conversations from messaging channels into a shared team inbox. It helps teams coordinate replies when customers contact them through several messaging applications.
Trengo
Trengo unifies customer messages from chat, email, social media, and messaging channels. It helps support teams reduce duplicated effort caused by disconnected customer communication channels.
SleekFlow
SleekFlow provides omnichannel messaging software for customer conversations, sales workflows, and support operations. It helps businesses handle messaging-led customer journeys without manually tracking conversations across apps.
Kommunicate
Kommunicate combines AI chatbots with human support messaging for websites and mobile applications. It helps support teams automate routine questions while preserving escalation paths to human agents.
Landbot
Landbot lets teams create conversational chatbots for websites and messaging channels using visual builders. It helps nontechnical teams design guided visitor experiences without writing chatbot code.
WotNot
WotNot provides chatbot software for lead generation, customer support, and automated website conversations. It helps businesses collect qualifying information before routing complex requests to appropriate staff.
Kayako
Kayako offers customer service software with shared inboxes, help center tools, and live chat. It helps support teams maintain a unified history of customer interactions across service channels.
Front
Front organizes email, chat, and other customer messages into collaborative team inboxes. It helps teams assign, discuss, and resolve customer requests without forwarding messages internally.
Richpanel
Richpanel provides customer service software with self-service tools, messaging, and agent workspace features. It helps ecommerce support teams deflect simple requests while giving agents customer order context.
eDesk
eDesk centralizes ecommerce customer support messages from marketplaces, webstores, and communication channels. It helps online sellers manage buyer questions without checking each marketplace inbox separately.
ServiceNow Customer Service Management
ServiceNow Customer Service Management connects customer service cases, workflows, knowledge, and digital support channels. It helps enterprise teams coordinate complex service requests across departments and back-office systems.
Sprinklr Service
Sprinklr Service provides customer care tools for social, messaging, voice, and digital support channels. It helps brands manage public and private customer conversations from a centralized service environment.
Ada
Ada provides AI-powered customer service automation for digital conversations and support workflows. It helps support organizations answer repetitive customer questions before escalating nuanced issues to agents.
LiveHelpNow
LiveHelpNow offers live chat, ticketing, knowledge base, and chatbot tools for customer support. It helps businesses consolidate common support functions instead of operating several disconnected service systems.
SnapEngage
SnapEngage provides website chat, routing conversations to support teams and connecting with business applications. It helps teams avoid lost website inquiries by directing chats to available representatives.
Velaro
Velaro offers live chat software for engaging website visitors and managing agent conversations. It helps support teams respond faster when prospective customers need answers during site visits.
Provide Support
Provide Support supplies hosted live chat with agent consoles, visitor monitoring, and offline messages. It helps businesses capture questions outside working hours instead of losing potential follow-up opportunities.
LiveZilla
LiveZilla provides self-hosted live chat, visitor tracking, and support ticket management. It helps organizations retain greater control over customer-chat data and internal support workflows.
Live Helper Chat
Live Helper Chat is open-source software for website chat, operator messaging, and visitor monitoring. It helps technical teams deploy customizable customer chat without relying solely on proprietary platforms.
Mibew
Mibew is open-source web messenger software that lets operators chat with site visitors. It helps small teams add basic real-time website support with a lightweight self-managed tool.
MyLiveChat
MyLiveChat adds a website chat widget for real-time visitor conversations and support. It helps businesses answer browsing visitors' questions before they abandon a product or service page.
Subiz
Subiz combines website chat with customer messaging across selected social communication channels. It helps teams manage scattered customer inquiries without repeatedly switching between separate messaging tools.
WhosOn
WhosOn provides website live chat, visitor monitoring, and conversation routing for service teams. It helps agents prioritize active visitors and direct questions to the right support resource.
Click4Assistance
Click4Assistance delivers live chat and video-assisted support tools for website visitors. It helps support teams explain complex issues when text-only conversations are insufficient.
Deskpro
Deskpro combines help desk ticketing with website live chat for customer support. It helps teams keep chat histories connected to ongoing cases rather than handling conversations separately.
Re:amaze
Re:amaze centralizes ecommerce customer conversations, including website chat, email, and social messages. It helps online stores handle order questions from multiple channels in one shared workspace.
Dixa
Dixa is a customer service platform that unifies chat, voice, email, and messaging. It helps service teams maintain context when customers move between communication channels.
Hiver
Hiver adds shared customer support tools to Gmail, including live chat and shared inboxes. It helps Gmail-based teams assign and track customer conversations without forwarding emails manually.
Rocket.Chat
Rocket.Chat offers open-source messaging and omnichannel customer chat for teams and organizations. It helps organizations combine internal collaboration with customer messaging while retaining deployment flexibility.
Tiledesk
Tiledesk is an open-source platform for building chatbots and live-agent support workflows. It helps teams automate routine questions while escalating more complex requests to human agents.
Botpress
Botpress lets teams build and deploy AI chatbots through web chat and integrations. It helps teams handle repetitive visitor questions without requiring agents to answer every initial inquiry.
Yellow.ai
Yellow.ai provides an AI customer-service platform with automated conversations and agent handoffs. It helps support organizations scale responses to common requests while preserving escalation paths.
Kore.ai
Kore.ai offers tools for building enterprise virtual assistants across web and messaging channels. It helps larger teams standardize automated customer interactions across the channels customers already use.
Aivo
Aivo provides conversational AI for customer service across websites and messaging channels. It helps businesses offer automated answers around the clock for frequently asked customer questions.
Meya
Meya is a platform for building conversational apps with bot automation and human escalation. It helps product teams create guided chat experiences without building every conversation flow from scratch.
NICE CXone
NICE CXone is a cloud contact center platform supporting digital customer interactions, including chat. It helps contact centers coordinate chat work alongside voice and other customer service channels.
Talkdesk
Talkdesk provides cloud contact center software for handling customer conversations across digital channels. It helps support leaders manage customer interactions without relying on disconnected communications systems.
Five9
Five9 offers cloud contact center tools for managing customer service interactions and agent workflows. It helps service teams route incoming conversations and organize agent work from one platform.
UJET
UJET provides a cloud contact center platform for digital support and customer messaging. It helps customer service teams support mobile-first customers through modern digital conversation channels.
Lime Connect
Lime Connect provides website messaging, chatbots, and customer conversations across digital channels. It helps teams avoid missed website inquiries by routing and managing conversations in one workspace.
LiveChatAI
LiveChatAI builds AI chat assistants trained on business content for website visitor conversations. It helps founders answer repetitive pre-sales questions without manually responding to every visitor.
Chatling
Chatling creates AI customer-support chatbots using uploaded documents, websites, and knowledge-base content. It reduces the burden of repeatedly explaining product details by automating common support answers.
Chatbase
Chatbase lets businesses create AI chatbots trained on their data and embed them online. It helps teams make existing documentation easier for customers to search through conversational questions.
Botsonic
Botsonic is an AI chatbot builder that uses business data to power website conversations. It helps small teams provide initial answers to visitors when human agents are unavailable.
ChatBot.com
ChatBot.com provides visual tools for building automated conversational flows across websites and messaging channels. It helps businesses qualify inquiries consistently without requiring agents to follow repetitive scripted questions.
SiteGPT
SiteGPT creates website chatbots trained from a company’s web pages and published content. It helps visitors find relevant site information without navigating numerous pages or waiting for replies.
CustomGPT.ai
CustomGPT.ai builds AI assistants using private business content for customer-facing website chat experiences. It helps companies surface answers from proprietary materials while reducing routine support workload.
DocsBot AI
DocsBot AI turns documentation, content libraries, and files into AI-powered chat assistants. It helps support teams transform scattered reference materials into immediately accessible customer answers.
Manychat
Manychat automates conversations on social messaging channels for marketing, support, and lead capture. It helps businesses respond to social-media inquiries at scale instead of handling each message manually.
Chatfuel
Chatfuel builds automated chatbots for messaging channels, enabling customer engagement and lead collection. It helps teams capture and route conversational leads without monitoring incoming messages continuously.
Customers.ai
Customers.ai provides website and messaging automation tools for conversational marketing and lead generation. It helps marketers identify and follow up with website visitors before potential leads disappear.
Heyday
Heyday provides AI-powered conversational commerce tools for answering customer questions across messaging channels. It helps retail teams manage high volumes of product questions without delaying customer responses.
Glia
Glia offers digital customer-service interactions including messaging, chat, voice, video, and co-browsing. It helps complex-service teams guide customers through online tasks that are difficult to explain by text.
eGain
eGain provides customer-engagement software combining digital messaging, knowledge management, and AI assistance. It helps service teams deliver consistent answers when policies and product information change frequently.
Oracle CX Service
Oracle CX Service supports customer service through digital channels, knowledge management, and case handling. It helps organizations connect customer conversations with service records instead of switching between disconnected systems.
SAP Service Cloud
SAP Service Cloud manages customer-service requests across channels with agent tools and service workflows. It helps teams coordinate complex support cases involving multiple employees, systems, and customer touchpoints.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service provides omnichannel support tools, case management, and agent workspaces. It helps businesses organize customer conversations alongside account history and service case details.
Amazon Connect
Amazon Connect is a cloud contact-center platform supporting chat, voice, tasks, and customer routing. It helps teams scale customer communications without maintaining traditional on-premises contact-center infrastructure.
Twilio Flex
Twilio Flex is a programmable contact-center platform for building customized messaging and support workflows. It helps technical teams tailor agent experiences when off-the-shelf support interfaces are too rigid.
Cisco Webex Contact Center
Cisco Webex Contact Center supports digital customer interactions, routing, agent tools, and reporting. It helps support operations manage conversations across channels while directing requests to appropriate agents.
Avaya Experience Platform
Avaya Experience Platform delivers contact-center capabilities for voice, messaging, workflow automation, and customer journeys. It helps organizations coordinate customer engagements across digital and voice channels from a unified platform.
8x8 Contact Center
8x8 Contact Center provides cloud contact-center tools for chat, voice, messaging, and workforce management. It helps distributed support teams handle customer communications through centralized cloud-based agent tools.
Vonage Contact Center
Vonage Contact Center offers cloud customer-engagement tools for routing, agent assistance, and digital interactions. It helps teams connect customer conversations with business applications agents already use daily.
Puzzel
Puzzel provides cloud contact-center software with chat, messaging, automation, and customer-service management tools. It helps support teams reduce channel fragmentation by organizing digital customer interactions in one environment.
The strongest fit depends on your channels, support volume, existing tools, and whether conversations primarily serve sales or customer service.