100 Best Customer Service Apps
Customer service software now spans far more than ticketing. This selection helps solo founders and small teams compare tools for support conversations, self-service, calling, social care, feedback, and service operations.
Zendesk
Zendesk manages customer tickets, messaging, help centers, and service workflows across multiple support channels. It helps teams replace scattered customer requests with organized queues, routing, and shared conversation history.
Intercom
Intercom provides customer messaging, support inboxes, help content, and automated conversational experiences. It helps businesses answer product questions without forcing customers through disconnected email threads.
Freshdesk
Freshdesk organizes support tickets from email, chat, phone, social media, and other channels. It helps small teams prioritize incoming requests and avoid losing customer issues between inboxes.
Help Scout
Help Scout combines shared inboxes, knowledge bases, customer profiles, and reporting for support teams. It helps teams provide personal email-style support while maintaining visibility across every customer conversation.
Gorgias
Gorgias centralizes ecommerce customer support across email, chat, social channels, and order-related conversations. It helps online stores resolve order questions faster by bringing customer messages and commerce context together.
Kustomer
Kustomer offers a customer service platform that unifies conversations, customer data, and workflow automation. It helps agents understand complex customer histories without manually switching among separate business systems.
Salesforce Service Cloud
Salesforce Service Cloud provides case management, service automation, knowledge tools, and customer engagement capabilities. It helps organizations coordinate service work when customer data and cases span many teams.
HubSpot Service Hub
HubSpot Service Hub includes ticketing, shared inboxes, knowledge bases, feedback surveys, and customer portals. It helps growing teams connect support work with marketing, sales, and customer relationship information.
Zoho Desk
Zoho Desk manages support tickets, help centers, service workflows, and multichannel customer communications. It helps businesses standardize support processes when requests arrive through several different communication channels.
Front
Front turns shared email and messaging channels into collaborative inboxes with assignments and workflow rules. It helps teams prevent duplicate replies and unclear ownership in high-volume shared inboxes.
Gladly
Gladly provides customer service tools centered on continuous conversations rather than separate support tickets. It helps service teams retain context when customers contact them repeatedly through different channels.
Khoros Care
Khoros Care helps teams manage customer conversations across social media, messaging, and digital support channels. It helps brands respond consistently when public social requests and private messages arrive simultaneously.
Sprinklr Service
Sprinklr Service supports customer care across digital channels with case management, automation, and analytics. It helps larger teams coordinate customer interactions occurring across many public and private channels.
LiveAgent
LiveAgent combines ticketing, live chat, call center tools, and social media support features. It helps teams consolidate basic support channels instead of monitoring several disconnected applications.
Desk365
Desk365 provides help desk ticketing and customer support workflows integrated with Microsoft 365. It helps Microsoft-centered teams manage service requests without abandoning their familiar collaboration environment.
Hiver
Hiver adds shared inbox management, assignments, and support workflows to Google Workspace email. It helps teams turn a shared Gmail address into an accountable support operation.
Groove
Groove offers simple help desk software with shared inboxes, ticket management, and knowledge base tools. It helps small businesses move beyond unmanaged support email without adopting overly complex software.
Kayako
Kayako provides customer support software for managing conversations, help content, and service team workflows. It helps teams keep customer interactions connected when conversations move between channels and agents.
HappyFox
HappyFox offers help desk ticketing, knowledge management, automation, and self-service support portals. It helps teams reduce manual ticket handling through consistent categorization, routing, and reusable answers.
Jira Service Management
Jira Service Management manages service requests, incidents, knowledge articles, and workflows for teams. It helps support and technical teams coordinate customer issues that require engineering involvement.
ServiceNow Customer Service Management
ServiceNow Customer Service Management connects cases, workflows, knowledge, and service operations on one platform. It helps organizations resolve complicated issues requiring coordinated work across multiple internal departments.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service provides case management, knowledge tools, and customer service insights. It helps businesses centralize service records when customer relationships already live in Microsoft systems.
Oracle Fusion Service
Oracle Fusion Service supports case management, digital customer service, field service, and knowledge resources. It helps enterprises coordinate service operations that involve customer care, technicians, and back-office teams.
SAP Service Cloud
SAP Service Cloud manages customer service cases, agent workflows, service channels, and customer information. It helps businesses connect customer care with operational data maintained across SAP business processes.
SugarCRM
SugarCRM provides customer relationship management tools including case management and customer support capabilities. It helps teams keep support cases alongside sales and account relationship records.
Odoo Helpdesk
Odoo Helpdesk manages customer tickets, service teams, service-level agreements, and support reporting. It helps businesses connect support requests with other operational applications in the Odoo suite.
Bitrix24
Bitrix24 includes customer relationship management, contact center tools, tasks, and team collaboration features. It helps small teams handle customer messages while coordinating follow-up work in one workspace.
Freshchat
Freshchat provides messaging tools for customer conversations across websites, mobile apps, and social channels. It helps teams offer real-time assistance when customers need answers during product or website use.
Tidio
Tidio combines live chat, chatbot tools, shared inboxes, and customer messaging for websites. It helps small businesses respond to website visitors without constantly watching a personal inbox.
Crisp
Crisp offers customer messaging, shared inboxes, knowledge resources, and chatbot features for support. It helps teams centralize website conversations and follow-ups that would otherwise remain fragmented.
LiveChat
LiveChat provides website live chat software with agent tools, routing, and conversation reporting. It helps businesses engage visitors immediately instead of waiting for slower email-based support exchanges.
Olark
Olark provides live chat software for websites, including agent messaging and customer conversation records. It helps teams capture and answer visitor questions before prospective customers leave their website.
Smartsupp
Smartsupp offers website chat, chatbot tools, and visitor recording features for customer communication. It helps businesses understand confusing website experiences behind recurring visitor questions and abandoned conversations.
Userlike
Userlike provides customer messaging through website chat, messaging apps, and service automation tools. It helps teams serve customers on preferred messaging channels without managing each channel separately.
tawk.to
tawk.to provides live chat, ticketing, knowledge base, and customer messaging tools for websites. It helps small teams establish a visible website support channel with shared conversation access.
Chatwoot
Chatwoot is an open-source customer engagement platform for shared inboxes, chat, and support channels. It helps technically capable teams control multichannel customer conversations using self-hosted or hosted deployment options.
Kommunicate
Kommunicate provides customer support messaging with chatbot integrations and human agent handoffs. It helps teams automate routine chat questions while ensuring customers can reach human support.
Ada
Ada provides an AI customer service platform for automated support interactions across digital channels. It helps support teams handle repetitive customer questions without requiring agents to answer every request.
Forethought
Forethought provides AI tools for customer support automation, agent assistance, and ticket resolution. It helps teams reduce repetitive service work by surfacing answers and automating suitable requests.
Botpress
Botpress is a platform for building and deploying conversational AI agents and chatbots. It helps teams create tailored automated conversations when generic chat widgets cannot reflect their workflows.
Google Dialogflow
Google Dialogflow helps developers build conversational interfaces for chatbots, voice applications, and messaging systems. It helps teams recognize customer intents and route conversational requests through automated dialogue flows.
IBM watsonx Assistant
IBM watsonx Assistant provides tools for building conversational AI assistants for customer interactions. It helps organizations automate common inquiries while connecting more complex conversations to human agents.
Genesys Cloud CX
Genesys Cloud CX is a cloud contact center platform for voice, digital service, and workforce operations. It helps contact centers manage customer interactions across channels with coordinated agent and routing tools.
NICE CXone
NICE CXone provides cloud contact center software for customer interactions, analytics, and workforce management. It helps service leaders oversee complex call and digital operations without separate operational systems.
Talkdesk
Talkdesk provides cloud contact center tools for voice, digital customer service, and service automation. It helps teams replace traditional phone infrastructure with flexible software-based customer support operations.
Five9
Five9 offers cloud contact center software for inbound, outbound, digital, and automated customer interactions. It helps service teams route customer calls effectively while managing high volumes and agent workloads.
Aircall
Aircall provides cloud phone systems with call routing, shared calling workflows, and business integrations. It helps distributed teams handle support calls without relying on personal phone numbers or desk hardware.
RingCentral Contact Center
RingCentral Contact Center supports voice and digital customer service through cloud-based contact center technology. It helps businesses coordinate contact center communications alongside broader business calling and messaging needs.
Dialpad Contact Center
Dialpad Contact Center provides cloud calling, contact center management, and AI-assisted conversation tools. It helps teams run customer call operations while keeping call records and agent collaboration accessible.
8x8 Contact Center
8x8 Contact Center provides cloud customer engagement tools for voice, chat, and digital support. It helps businesses unify contact center communications across geographically distributed support teams.
CloudTalk
CloudTalk provides cloud calling software with call routing, analytics, and integrations for support teams. It helps businesses give agents a shared business calling workflow instead of fragmented phone processes.
JustCall
JustCall provides cloud phone, SMS, and contact center capabilities for sales and support teams. It helps teams track customer phone and text conversations without using disconnected personal devices.
Nextiva Contact Center
Nextiva Contact Center provides cloud contact center capabilities for customer calls, routing, and reporting. It helps companies manage service calls with centralized oversight rather than separate local phone systems.
UJET
UJET provides cloud contact center software designed for digital customer experiences and mobile interactions. It helps support teams handle modern digital service requests alongside traditional contact center conversations.
Dixa
Dixa provides customer service software that unifies conversations across phone, email, chat, and messaging. It helps teams maintain conversation context when customers switch between communication channels.
Hootsuite
Hootsuite helps teams monitor, publish, and respond to social media messages from centralized dashboards. It helps businesses avoid missing customer questions scattered across several social network accounts.
Sprout Social
Sprout Social provides social media management, engagement inboxes, monitoring, and reporting tools. It helps teams coordinate timely social customer responses without losing visibility into brand conversations.
Buffer
Buffer provides social media publishing, engagement management, analytics, and team collaboration tools. It helps small teams manage customer-facing social responses alongside scheduled content and account administration.
Brandwatch
Brandwatch provides social listening and consumer intelligence tools for monitoring online conversations and trends. It helps teams identify emerging customer concerns before they become widespread service issues.
Mention
Mention monitors online references to brands across social media, news, blogs, and web sources. It helps businesses find public complaints and questions that customers do not send directly.
NapoleonCat
NapoleonCat provides social media management with unified inboxes, moderation, publishing, and analytics tools. It helps teams respond to comments and direct messages across social profiles from one place.
Agorapulse
Agorapulse offers social media publishing, monitoring, reporting, and inbox management for teams. It helps teams assign social customer messages clearly so important conversations receive follow-up.
Trustpilot
Trustpilot hosts customer reviews and provides businesses tools to invite, manage, and respond to feedback. It helps businesses gather visible customer feedback and address concerns expressed in public reviews.
Yotpo
Yotpo provides ecommerce marketing tools including customer reviews, ratings, loyalty, and visual content. It helps online stores collect product feedback that can answer shopper questions and build confidence.
Birdeye
Birdeye helps businesses manage reviews, customer messaging, surveys, and local business listings. It helps multi-location businesses monitor customer feedback without checking every review site manually.
Podium
Podium provides business messaging, reviews, payments, and lead communication tools for local businesses. It helps local teams communicate with customers by text while collecting and responding to reviews.
NiceJob
NiceJob helps businesses request customer reviews, share feedback, and manage online reputation workflows. It helps service businesses consistently ask satisfied customers for reviews instead of relying on memory.
ReviewTrackers
ReviewTrackers monitors customer reviews and feedback across review sites and business locations. It helps organizations see reputation issues across locations without manually visiting each review platform.
Document360
Document360 provides knowledge base software for creating, organizing, and publishing self-service documentation. It helps support teams make reliable answers searchable instead of repeatedly explaining common issues.
Guru
Guru is a knowledge management platform for capturing, verifying, and sharing internal team information. It helps agents find approved answers quickly when important operational knowledge is scattered.
Notion
Notion provides collaborative pages, databases, and documentation tools for organizing team knowledge. It helps small teams build a shared support playbook without maintaining disconnected documents.
Confluence
Confluence is a collaborative workspace for creating, organizing, and maintaining team documentation. It helps support and product teams keep process documentation accessible as products and policies change.
Slite
Slite provides collaborative documentation and knowledge-sharing tools for distributed teams and internal processes. It helps remote teams preserve service procedures that might otherwise remain in private chats.
Bloomfire
Bloomfire is a knowledge engagement platform for storing, searching, and sharing organizational expertise. It helps teams uncover internal expertise when agents need answers outside their immediate department.
Helpjuice
Helpjuice provides knowledge base software for publishing searchable customer-facing and internal help content. It helps businesses reduce repeated questions by making troubleshooting guidance easier for customers to find.
ProProfs Knowledge Base
ProProfs Knowledge Base helps teams create self-service help centers, manuals, and internal documentation. It helps teams publish structured answers when informal documents are difficult for customers to navigate.
Tettra
Tettra provides internal knowledge management tools with documentation, search, and question-answering workflows. It helps growing teams capture recurring internal answers before support knowledge becomes tribal.
Stonly
Stonly lets teams build interactive guides, knowledge bases, and step-by-step customer support flows. It helps customers complete complicated tasks through guided instructions instead of static articles.
SurveyMonkey
SurveyMonkey enables teams to create surveys, collect responses, and analyze customer feedback. It helps businesses gather structured feedback rather than relying solely on unsolicited comments.
Typeform
Typeform creates conversational online forms and surveys for collecting customer information and feedback. It helps teams make feedback requests feel more approachable than conventional long-form questionnaires.
Qualtrics
Qualtrics provides experience management tools for designing surveys and analyzing customer feedback programs. It helps organizations measure customer experience systematically across touchpoints rather than using isolated surveys.
Delighted
Delighted helps teams collect customer feedback through surveys and monitor experience metrics over time. It helps businesses establish regular feedback loops instead of asking customers only after problems arise.
AskNicely
AskNicely provides customer feedback software focused on collecting, analyzing, and acting on responses. It helps service teams connect customer sentiment with frontline follow-up and coaching actions.
Canny
Canny collects customer feedback, organizes feature requests, and communicates product updates to users. It helps teams identify recurring product requests without losing suggestions across support conversations.
UserVoice
UserVoice helps companies collect, prioritize, and communicate customer feedback and product suggestions. It helps product teams turn scattered customer opinions into an organized decision-making input.
Productboard
Productboard centralizes customer feedback and product insights to support feature prioritization and planning. It helps teams link support-derived customer needs to product planning rather than treating them separately.
Glia
Glia provides digital customer service tools including messaging, voice, video, and cobrowsing interactions. It helps agents guide customers through difficult online tasks without relying on text alone.
Surfly
Surfly provides cobrowsing and collaborative browsing tools for secure remote customer assistance. It helps support agents see the same webpage context when customers cannot describe a problem clearly.
Cobrowse.io
Cobrowse.io provides cobrowsing technology that lets support agents assist users within digital applications. It helps teams resolve in-app navigation problems without asking customers to share screenshots repeatedly.
TeamViewer
TeamViewer provides remote access and support software for assisting users on computers and devices. It helps support staff troubleshoot technical issues directly when verbal instructions are insufficient.
AnyDesk
AnyDesk provides remote desktop software for accessing and supporting computers across internet connections. It helps technical support teams inspect customer device problems without requiring an onsite visit.
GoTo Resolve
GoTo Resolve provides remote support, service management, and device monitoring tools for IT teams. It helps support teams combine remote troubleshooting with documented service requests and device information.
BeyondTrust Remote Support
BeyondTrust Remote Support enables secure remote assistance for troubleshooting user devices and systems. It helps organizations support customer or employee devices while maintaining controlled remote access practices.
VideoAsk
VideoAsk enables businesses to collect and send asynchronous video, audio, and text responses. It helps teams handle nuanced customer conversations when written forms feel too impersonal or unclear.
MaestroQA
MaestroQA provides quality assurance tools for reviewing customer interactions and coaching support agents. It helps service leaders evaluate support consistency without relying on ad hoc manual reviews.
Playvox
Playvox provides workforce engagement tools including quality management, scheduling, coaching, and performance tracking. It helps contact center managers improve agent operations when quality and staffing data are disconnected.
Observe.AI
Observe.AI analyzes contact center conversations to support quality assurance, coaching, and operational insights. It helps managers review more customer interactions than manual call sampling permits.
Level AI
Level AI provides conversation intelligence and quality management tools for customer service teams. It helps teams identify coaching opportunities and recurring customer issues across support conversations.
Klaus
Klaus provides quality assurance software for reviewing, scoring, and improving customer support conversations. It helps support managers create consistent review processes instead of subjective feedback practices.
Missive
Missive combines team email, shared inboxes, chat, and collaborative communication workflows. It helps small teams discuss and answer customer emails without forwarding messages or duplicating replies.
The right customer service stack depends on where customers reach you and how much operational complexity your team can support. Start with the workflows creating the most friction, then add automation or specialized tools as demand grows.